Sharon Noble-King has described her stay at The Woodhouse Hotel in Princethorpe as ‘cold and uninviting’ and, despite her complaints, says she has been virtually ‘ignored’ by staff.

But manager Doug Glendon says the complaints have not been ignored and are unfair as the hotel was in the hands of the previous owners when she stayed there in March. Mr Glendon said that the new owners officially purchased the hotel on April 22 for £2.3 million, one month after Mrs Noble-King stayed there with her husband Steve.

Since then the new owners have spent £700,000 on upgrading the hotel and have offered her a free room for one night so she can see the changes made.

But Mrs Noble-King is still adamant she wants to be compensated with more than just a room.

Describing her experience in March, she said they paid £70 for a double room, but were not ‘impressed with it from the start’.

“We walked in to the reception and did not get a welcome, they gave us our key but did not tell us anything.

“That was it. We were put in a chalet, I thought we would be in the hotel. The TV was old and we could only get three channels.”

She added that the temperature in the room was ‘freezing’ and said the bathroom was even worse.

“We found a small electric heater and put that on. Because we both wanted a shower we had to keep the toilet door open to warm up the bathroom. The TV and pictures were dusty and so were the hair dryer and the pipes in the bathroom.

“The food and the company were lovely, but it was very slow service at the bar.”

And Mrs Noble-King said that even breakfast the following morning was a disappointment.

“We arrived for breakfast and no one was waiting to show us to our table. We sat down and waited and waited. Then Steve went to reception to shout for someone and a lady came out.

“After that we packed the car, emptied the room and Steve went to pay. No one asked if we had had a nice stay or anything. I just wanted to leave.”

Mr Glendon added: “We have replied to Mrs Noble-King’s letters and I have copies on file to prove it. She stayed here before we took over so we cannot be held responsible for this.

“We have updated the rooms and spent around £700,000 on the hotel and got in new chefs since buying it. Despite this not being our fault, we have offered her a free room for the night so she can see for herself the changes we have made.

“Unfortunately she wants more than a room. She wants dinner, drinks and breakfast as well, which will be a large cost to us. I think we have to been very fair considering this was not our fault.”